Frequently Asked Questions

How do I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and Select “COD” Or payment details to complete the order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, PayPak), and Cash On Delivery payment options.

Can I cancel my order after placing it?

If you have placed the order by mistake or if you want to cancel the order, then the order must be cancelled within 24 hours otherwise the order will be sent by us and the company will not be responsible.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment by order tracking page.

What is your return policy?

Our return policy allows for returns within 5 days of the delivery date. Please visit our ‘Returns and Refund Policy‘ page for more information on the process and eligibility criteria.

Are there any additional charges for shipping?

Shipping costs vary based on your location and the shipping method chosen at checkout. You can view the shipping charges before finalising your purchase.

Do you ship internationally?

No, we are not shipping internationally.

How do I contact customer support?

If you have any questions or concerns, you can reach our customer support team through the ‘Contact Us‘ page on our website or by emailing contact@adhoppers.com.

Are my personal details secure?

Yes, we prioritize the security of your personal information. Our website uses industry-standard encryption to protect your data during the checkout process.

How can I subscribe to your newsletter?

To stay updated on our latest products, promotions, and news, you can subscribe to our newsletter on the homepage or during the checkout process.